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What is Emotional intelligence?

Emotional intelligence: Understanding and managing your own and others' feelings.

Where Emotional intelligence fits

Emotional intelligence is part of Mission & Competition in Management. A mission says why you exist; competition shapes how you win. Barriers to entry protect a market, first movers gain an edge, and vertical integration owns more of the chain.

Practical tip

Write a clear mission and be different, not just cheaper.

Related terms

Mission statement
A short statement of why a company exists.
Vertical integration
Owning several steps of the supply chain, such as production and retail.
First-mover advantage
The benefit of entering a market before rivals.
Barrier to entry
Anything that makes it hard for new firms to join a market.
Cost leadership
A strategy of becoming the lowest-cost producer in a market.
Leadership style
The way a manager guides and motivates a team.
Change management
Helping people adopt new ways of working.

Formulas you will use with it

Relative market share

Test yourself

Which term means: “Understanding and managing your own and others' feelings.”?

Leadership style · Emotional intelligence · Mission statement

Answer: Emotional intelligence

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