What is Total quality management?
Total quality management: Making quality everyone's job.
Where Total quality management fits
Total quality management is part of Quality & Efficiency in Supply Chain. Quality means meeting the standard the first time. Use root cause analysis, Six Sigma, kaizen and quality control, and prevent mistakes by design with poka-yoke.
Practical tip
Fix the process, not the people, and measure defects continuously.
Related terms
- Quality control
- Checking that products meet the required standard.
- Bottleneck
- The step that limits a whole process's speed.
- Automation
- Using technology to do tasks without manual work.
- Benchmarking
- Comparing your results with the best in your field.
- Six Sigma
- A data-driven method to cut defects and variation in processes.
- Lean manufacturing
- Cutting waste in production while keeping quality and value.
- Defect rate
- The share of products that fail quality standards.
- Quality assurance
- Preventing defects by improving the process.
Formulas you will use with it
Test yourself
Which term means: “Making quality everyone's job.”?
Total quality management · Lean manufacturing · Defect rate
Answer: Total quality management
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