Subscriptions & Platforms: key terms, formulas and examples
Software firms sell subscriptions (SaaS) for recurring revenue. Network effects, APIs and the cloud help them scale; churn and acquisition cost decide their health.
Example
5% monthly churn loses almost half the users within a year.
Takeaway
Cut churn before spending more on ads.
Key terms
- SaaS
- Software rented by subscription instead of bought once.
- Recurring revenue
- Income that repeats predictably, like subscriptions.
- Network effect
- A product grows more valuable as more people use it.
- Scalability
- Ability to grow sales a lot without costs growing as fast.
- Cloud computing
- Renting computing power and storage over the internet instead of owning servers.
- Freemium
- Offering a free basic version and charging for premium features.
- API
- Rules that let software programs talk to each other.
- Open source
- Software whose code anyone can view and modify.
- Data analytics
- Examining data to find patterns and guide decisions.
- Artificial intelligence
- Computers doing tasks that normally need human thought.
- Big data
- Datasets so large they need special tools to handle.
- Blockchain
- A shared digital record that is hard to alter.
- Machine learning
- Software that improves from data.
- Internet of Things
- Everyday devices connected to the internet.
Formulas
Average order valueRevenue ÷ Orders
Churn rateLost ÷ Start × 100
Customer acquisition costMarketing ÷ New customers
Annual recurring revenue (ARR)MRR × 12
Subscription break-evenF ÷ (ARPU − V)
LTV to CAC ratioLTV ÷ CAC
Rule of 40g + m
Customer churn rateL ÷ S × 100
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