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Subscriptions & Platforms: key terms, formulas and examples

Software firms sell subscriptions (SaaS) for recurring revenue. Network effects, APIs and the cloud help them scale; churn and acquisition cost decide their health.

Example

5% monthly churn loses almost half the users within a year.

Takeaway

Cut churn before spending more on ads.

Key terms

SaaS
Software rented by subscription instead of bought once.
Recurring revenue
Income that repeats predictably, like subscriptions.
Network effect
A product grows more valuable as more people use it.
Scalability
Ability to grow sales a lot without costs growing as fast.
Cloud computing
Renting computing power and storage over the internet instead of owning servers.
Freemium
Offering a free basic version and charging for premium features.
API
Rules that let software programs talk to each other.
Open source
Software whose code anyone can view and modify.
Data analytics
Examining data to find patterns and guide decisions.
Artificial intelligence
Computers doing tasks that normally need human thought.
Big data
Datasets so large they need special tools to handle.
Blockchain
A shared digital record that is hard to alter.
Machine learning
Software that improves from data.
Internet of Things
Everyday devices connected to the internet.

Formulas

Average order valueRevenue ÷ Orders
Churn rateLost ÷ Start × 100
Customer acquisition costMarketing ÷ New customers
Subscription break-evenF ÷ (ARPU − V)
Customer churn rateL ÷ S × 100

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