BizJourney
Home › Glossary › Sales & Negotiation › Sales Funnel › Follow-up

What is Follow-up?

Follow-up: Contacting a prospect again after the first meeting.

Where Follow-up fits

Follow-up is part of Sales Funnel in Sales & Negotiation. A sales funnel moves leads from awareness to purchase. Qualify leads, nurture them, follow up and track conversion at every stage to find leaks.

Practical tip

Fix the stage where prospects drop out before buying more leads.

Related terms

Sales funnel
The steps a lead passes through, from first contact to purchase.
Lead
A person or company that might become a customer.
Conversion rate
Share of visitors or leads who take the wanted action.
Customer retention
Keeping existing customers buying from you.
Sales pipeline
All potential deals a team is working on, organized by stage.
Landing page
A web page built to turn visitors into leads or buyers.
Lead generation
Finding and attracting potential customers.
Qualified lead
A prospect who is likely to buy and able to pay.

Formulas you will use with it

Conversion rateAverage order valueChurn rateWin rate

Test yourself

Which term means: “Contacting a prospect again after the first meeting.”?

Qualified lead · Follow-up · Sales funnel

Answer: Follow-up

Learn Follow-up by playing

Quizzes, a CEO simulator, a real estate tycoon game and startup tools. Free to start, in 7 languages.

Play BizJourney free →